These are the terms every Kusukang engagement runs on. A signed proposal incorporates them; where a proposal and these terms conflict, the proposal wins.
01Engagements and scope
An engagement is defined by a written scope: the systems we may inspect, the changes we may propose, the deliverables, the window and the fee. Scope changes are written into the proposal before the work moves, never after. Diagnostic engagements are fixed-scope and fixed-fee; programme engagements name the number of engineers and the weeks; fractional retainers roll monthly with 30 days' notice on either side.
02Fees and payment
Fixed fee against the named scope. No hourly billing, no per-seat licences, no revenue share. Invoices are due net 30 from the milestone date. Travel for the two on-site weeks a programme starts with is included. The Diagnostic carries a written guarantee: if it does not name at least two changes worth more than its fee, we refund it.
03Client responsibilities
We need read access to the systems named in the scope, a contact who can approve changes, and an evaluation set for the quality gate. Delays in access move the schedule day for day; the fee does not move.
04Quality gates
Nothing we propose ships to production without an agreed quality gate on your data — a held-out set, an LLM judge, or both, sized before the work starts. If a gate fails, the change does not ship and we record in writing what it would have cost.
05Intellectual property
You own the deliverables: the profiles, models of your stack, configurations, scripts, dashboards, runbooks and the diffs you merge. We keep our own pre-existing tooling, harnesses and know-how, and we may use what we learn generally, provided nothing identifying or confidential leaves with us.
06Confidentiality
Each side treats the other's information as confidential for three years, uses it only for the engagement, and limits it to people who need it. Security incidents are handled under the incident terms on the Security page.
07Warranties and liability
We perform with the skill of a competent inference engineering practice and we stand behind shipped changes for 30 days. Beyond that the software is as-is. Except for confidentiality breaches and wilful misconduct, each side's liability is capped at the fees paid in the twelve months before the claim, and neither side is liable for lost profits.
08Termination
Either side may end an engagement on 14 days' written notice. You pay for work done to the stop date; we hand over everything produced up to that point, in a readable format.
09Governing law and disputes
These terms are governed by the laws of the State of California, excluding its conflict rules. Disputes go to binding arbitration in Los Angeles before a single arbitrator under JAMS rules; either side may still seek injunctive relief in court.
10Whole agreement
These terms, the proposal and a mutual NDA if you want one are the whole agreement. Changes are written and signed. Questions: hello@kusukang.com.